Help & Support

    Frequently Asked Questions

    Clear answers about FullyPass: plans, exams, features, and support – all in one place.

    If you’re just getting started with FullyPass or thinking about joining, these questions will guide you.

    FullyPass is a smart exam-prep platform that helps students prepare for competitive exams like NEET and UGC NET using high-quality MCQs, previous year questions, mock tests, flashcards, and powerful performance analytics.
    Any student preparing for competitive exams in India can use FullyPass. At present, the content focuses on NEET and UGC NET. More exams will be added gradually.
    FullyPass offers both free and paid access. You can start with free questions and tests. One-time paid plans unlock the complete question bank and premium features like deep analytics and custom test creation.
    Yes. All questions are aligned with the latest official syllabus and exam pattern. The content team regularly reviews updates released by exam authorities.
    Yes. Every question comes with a clear, step-by-step explanation so you understand the concept, not just the final answer.
    Yes. You can choose subject, chapter, number of questions, and difficulty level to instantly generate custom tests that match your study plan.
    FullyPass analyses your accuracy, speed, strong and weak chapters, and overall progress. You’ll see visual reports that help you focus on topics where you need more practice.
    Yes. You can log in with the same FullyPass account on your mobile and on the web, so your progress stays in sync across devices.
    You need an internet connection to sign in and download tests. After that, many practice sessions can continue even with low connectivity. Your results and analytics sync when you’re online again.
    Yes. Fully solved previous year questions are available for supported exams, along with explanations so you understand why each option is right or wrong.
    Absolutely. You can bookmark important or difficult questions and quickly revisit them anytime from your Bookmarks section.
    Yes. Parents can log in and view performance reports, accuracy, and test history to understand how consistently their child is preparing.
    Yes. Payments are processed through secure and trusted gateways. FullyPass does not share your personal data with third parties without your consent.
    You can report any question directly from the app using the Report option. Our academic team reviews reports and corrects issues as quickly as possible.
    On the login screen, tap Forgot Password and enter your registered email. You’ll receive a link or OTP to set a new password.
    If you face any technical problem or are not satisfied, please contact FullyPass support within 48 hours of your purchase. Our team will review your case and process a refund if eligible.
    Yes. New questions, mock tests, and practice modules are added regularly so that your practice stays aligned with the latest exam trends.
    You can reach us from inside the app (Support section) or by emailing support@fullypass.com. Please mention your registered email and a short description of the issue.

    Still need help? We’re here for you. Reach out at support@fullypass.com.